Complaints

We meet our Customers' expectations!

That's why our complaint process is simple and quick. When you purchase from Pepco stores, you have two years to file a complaint if you notice any defects related to the quality of the purchased product during that time.

We meet our Customers' expectations!

The complaint procedure at Pepco

Simply visit any store and fill out the complaint form available at the checkout. Be sure to bring the faulty product and proof of purchase, which can be a receipt, bank statement, or a witness who can confirm the purchase of the product in our store. The complaint will be processed within the statutory period of 14 days*, and we will inform you by phone, post, or email – depending on your preferences. *30 days for top-ups and E-cards.

The complaint procedure at Pepco

How to make a product complaint?

01

Come with the product and proof of purchase

You have as many as 2 years since the date of purchase to lodge a complaint in any shop. Take the product in question with you together with proof of purchase - a receipt, a bank account statement, or come with a witness who will confirm the purchase.

02

Fill out a special complaint form

Ask the cashier in the shop for the form or download it from our website. Give the completed form with the damaged product to the service.

03

Wait for the decision on the complaint

Within 14 working days * from the date of submitting the complaint, we will inform you about its positive or negative decision.* 30 days for top-ups and E-cards

04

Receive a refund for the claimed goods

In the case of a positive decision, go to the store where you made the complaint to collect your funds.

Frequently Asked Questions

Size charts

FAQ